General Rental Questions
Are the apartments furnished?
All the apartments are fully furnished including beds, TVs, sofas and kitchen appliances, for more details see our Facilities page.
Do the apartments have internet, cable TV, elevators and a telephone?
All apartments have multi-channel cable TV with many channels in English. Most apartments have elevators, high speed broadband internet connections (Wifi or cable) and fixed line telephones (usually with unlimited local calls), please check specific listing for further details or see our Facilities page.
NOTE: Computer equipment is not supplied please bring your laptop.
INTERNET: Internet is supplied via cable connection, wireless or USB device dependent on apartment, please check beforehand to ensure your device can connect. ISP service is occasionally intermittent & is not grounds for any refunds but generally issues are resolved within 12 hours.
Is there hot water?
Yes all of our apartments have hot running water throughout.
Are the apartments shared?
No, none of our apartments are shared you will have exclusive and private access to the whole apartment including a private bathroom, living area, bedroom and kitchen.
Do I need to bring my own towels / sheets?
No, all towels, bed linen, toilet roll and soap will be supplied for you.
Can I cook in the apartment?
Of course, everything is there that you will need including a fridge, cooker, blender, cooking utensils, pots and pans, crockery, etc.
Are there cleaning facilities for clothes washing?
Most of our apartments have washing machines and some have dryers too, please check individual listings for more details.
Is there a space to park my car?
Most of our apartments include one private covered parking space for you to use, please check individual details.
Is there a maid cleaning service?
Most apartments do not include a cleaning service, they will be given to you clean and then cleaned after you leave. If your stay is over a week then a fresh set of towels and linen will be left for you to change. Any charges related to cleaning refer to an end of stay service (i.e. not for a cleaner whilst you are there). If you need a cleaner then let us know and we can arrange one for you (an additional fee may apply).
Is there a reception?
Some of our apartments have a reception but most have a 24 hour porter ensuring you have a safe stay.
Are the apartments safe?
All of our apartments are located in high class, safe neighborhoods, have secure lockable front doors, most have 24 hour porters for added security and some have safety deposit boxes for your valuable.
Is the area / building quiet at night?
Our apartments are located in residential neighborhoods (not above bars and discos) so generally are quiet but please remember you will be staying in a bustling capital city not a mountian retreat so you should anticipate some city noises.
It is quick and easy to reserve an apartment as you do NOT need to supply references or guarantors. When you reserve an apartment you are agreeing to our rental terms and conditions.
In line with Colombian law no smoking inside the apartments is allowed, but many have access to outside areas where you are welcome to smoke.
Can I bring my pet?
Please see information on Pet Visitors as we try to welcome pets to most of our apartments where possible.
Are children welcome?
Families and children are welcome in our apartments where we can accommodate everyone comfortably and so long as the maximum capacity is not exceeded.
Is there access for disabled people?
Most of our apartments have elevators and are suitable for wheelchair and disabled access, please inquire for more details or search for step free access apartments.
Can I entertain guests in the apartment?
You are welcome to receive guests however only registered guests are allowed to stay overnight in the apartment.
Can I have parties in the apartment?
Parties are not allowed in our apartments. Our apartments are located in residential buildings so loud noise is not permitted after 21:00. However there are plenty of great bars and discos in Bogota and we recommend you use these for partying.
How do I reserve an apartment?
First you should contact us with your travel dates by completing our our online inquiry form, live chat or by calling one of our telephone numbers, we will check which apartments are available and then send you all the details. Tell us which apartment you would like to book and we will send you the payment details, you will then need to make a small Advance Payment to confirm your booking and the rest you can pay when you arrive.
How do I pay the Advance Payment?
The Advance Payment can be paid by credit card, cash or by bank transfer. If you have received an email with the payment details then you can complete please click here to complete your check in and payment.
How do I get the keys?
You will be met at the apartment at your scheduled Check In time and the keys will be given to you then.
What time can I Check In?
Standard Check In is after 2pm until 1am. However if you need to check in outside of these times then this can be arranged. Please note that if you Check In earlier than 8am an additional night's charge may be incurred.
What if I have a problem during my stay?
Our dedicated team is available 24 / 7 to assist you with any issues during your stay. We have our offices based in Chico, Bogota very close to where the apartments are so we are always ready to help.
How do I extend my stay?
If you would like to stay longer please contact one of our team as soon as possible to arrange your extension. Please note that extensions cannot be guaranteed but generally we can arrange accommodation in a similar place if your current property has been reserved.
What time can I Check Out?
Standard Check Out is before 12:00 noon although if there are no prior reservations then you can arrange to stay a little longer in the apartment. Please note that Check Outs later than 6pm will incur an additional night's charge.
How do I Check Out?
At Check Out you will be met at the apartment at the time you have requested. The inventory will be checked and your Security Deposit will be returned minus any deductions for damages.
How do I reserve an apartment?
To confirm your reservation you must make an Advance Payment which is a small percentage of your total reservation cost. The outstanding balance you must pay when you arrive at the apartment. Our team will send you the full cost breakdown of your reservation including the amount of Advance Payment required.
What is the Advance Payment?
The advance payment represents a small percentage of your total reservation costs and must be paid before you Check In to confirm your reservation.
How do I pay the Advance Payment?
The Advance Payment can be paid online using your debit or credit card or a PayPal account. Alternatively you may make a bank transfer, pay in cash at our offices or wire the money via Western Union. Companies can request an invoice.
How do I pay for the remaining reservation costs?
When you Check In you will be required to pay the outstanding reservation cost in cash (Colombian Pesos). If you arriving late and cannot get access to the full payment then please contact our team to arrange a payment schedule. Local ATMs will work with your standard bank cards remember to inform your bank before travelling. The standard daily withdrawal limit is 1 million pesos which you may have to make several smaller withdrawals to achieve.
What payment types do you accept?
You can pay the Advance Payment using any major debit / credit card or using your PayPal account. The remaining rental costs must be paid in cash in Colombian Pesos. If you do not have a credit card then please contact us to arrange a wire transfer or payment via Western Union, however we would recommend credit card payments as the safest and most efficient form of payment.
Is there a Booking Fee?
No, we do not charge any Booking Fees above the reservation costs that you are quoted. However to confirm your reservation you will need to make an Advance Payment towards your reservation costs.
Is there a Security Deposit?
In most cases you will be asked to leave a small Security Deposit, which is paid in cash (USD or Colombian Pesos) at Check In. The amount will vary depending on the apartment and the length of your stay (please enquire).
Is the Security Deposit refundable?
Yes, it is 100% fully refundable at Check Out if there are no damages to the apartment.
Will I get a receipt for my payment?
Yes, at Check In you will be given a receipt for your payment and for the Security Deposit that you left. If you require a company invoice then please contact AptsColombia direct.
Can I pay the full reservation cost in advance?
In most cases you can only pay a percentage of the total in advance but please contact our team to see if an exception can be made.
Can my company make the payment direct?
For corporate reservations we can raise an invoice for payment from your account's department, please contact us for more information. Alternatively you can pay and then we will provide you with the invoices to reclaim your travel expenses.
Can I visit the apartment before I reserve it?
Generally visits are not necessary because there are accurate & detailed descriptions (incl. photos) on our website and we are happy to answer any specific questions that you may have. For long stays (>30 nights) visits can be arranged during periods when the apartment is not rented, please inquire.
What if I need to cancel / change / shorten my reservation?
Please contact us ASAP to make changes to your reservation. Changes made prior to arrival may incur a fee if a cancellation occurs, please consult our terms and conditions. However if a cancellation is made by AptsColombia then you will receive a 100% refund of your Advance Payment. Please note that no refunds will be given if you leave the apartment prior to your Check Out date, if you are not certain what date you will be leaving it is sometimes best to reserve a shorter stay and then extend, please consult with a representative for further advice.
I can’t speak Spanish, is that a problem?
Don’t worry if you cannot speak Spanish our team is bi-lingual and here to help you with anything you need.
The protection of personal data and privacy is a matter we take very seriously. Your personal data, such as name, address, telephone number, will be saved by us if you provide us with this information independently or it is required in order to process a query or reservation. By providing us with the abovementioned data, you agree to its being saved. Your data will be treated with the strictest of confidence, we only use it for the purpose it was given (i.e. for preparing reservation contracts or answering queries) and rest assured that your data will not be passed to third-party companies which are not part our group.
WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES.
It is our legal obligation to transmit reservation data to local authorities if it is requested and by making a reservation you grant us permission to do this as required.
We like to inform our customers occasionally about offers and services, and may use your personal data for this purpose. Rest assured that you will not start to receive lots of spam emails however if you would prefer not to receive this information at all you may opt out at any time by following the unsubscribe link.
By using our website you agree to our website terms & conditions
General Questions about Colombia
Known for its diversity of cultures and customs and for its architectural and patrimonial wealth, Bogotá offers residents and visitors all the features of a modern city: a vibrant, diverse cultural and intellectual life, restaurants, night clubs, and a great variety of entertainment spots. The city is famous for its colonial architecture, its collection of pre-Columbian gold handiwork, its colonial churches and museums. At the same time, it is also a city of futuristic architecture and modern buildings.
Learn more about renting a Vacation Apartment in Bogotá.
Bogotá offers foreign business persons a privileged and well-equipped city centre for doing business, with its hemispherically strategic location, airport infrastructure, skilled work force, good universities, public utilities, telecommunications, urban infrastructure and variety of competitively priced productive resources. It serves as headquarters for research and technology centres and is an easily accessible, large consumer market. All these features make the city an ideal platform for international business.
Learn more about renting a Corporate Apartment in Bogotá.
Colombia has established itself as a world class destination for quality low cost medical procedures ranging from aesthetic / plastic surgery to dental treatments. There is a wide choice of modern clinics to choose from all of whom are utilising the latest surgical techniques.
Learn more about renting a Medical Stay Apartment in Bogotá.
Living in Bogotá
Bogotá boasts the highest quality-of-life indicators of any Colombian city, while ranking sixth among the cities of Latin America. According to the UBS, in 2000 Bogotá had a standard basket of goods 2.2 times less expensive than New York and 1.9 times less expensive than Caracas. Among the Latin American capitals only Asuncion and Quito have a lower cost of living than Bogotá, so considering the value of the basket of goods and per-capita income, living in Bogotá is a relative bargain.
Bogotá: Capital and political, administrative, economic and cultural center ofColombia.
Location: Plateau in the eastern chain of theAndesMountains, 2640m above sea level.
Area: 1732 km2, or 173,200 hectares.
Currency: Colombian Peso (COP)
Seasons: Due to its location near the equator, Bogotá does not have seasons.
Climate: Pleasant climate all year, with an average annual temperature of 14°C (57°F).
Int.Airport:El DoradoInternationalAirport is located 11km from the center of the city.
Nat. Carrier: Avianca
Metro: No metro available
Buses: TransMilenio (using specialist bus lanes), local buses
Cycles: Extensive bicycle lane network, Ciclovia (Sundays & Festivals).
Health: Modern & extensive health system
Health Tourism: Well reputed plastic surgeons at reduced costs compared to foreign provision.
Education: Well developed primary, secondary & University education (>50 Bilingual schools)
Banking: National & multinational providers.
Large ATM network (maestro, Visa, Mastercard)
Single transaction limit of 300-400.000 COP / transaction
Daily transaction limit of 1.000.000 COP / day
List of airline carriers with direct flights from Bogotá, El Dorado international airport.
AeroGal - Quito
Aerolineas Argentinas - Buenos Aires-Ezeiza,Lima
Air Canada - Toronto-Pearson
Air France - Paris-Charles de Gaulle
American Airlines -Miami
Avianca - Aruba, Barcelona, Buenos Aires-Ezeiza, Caracas, Cancun [seasonal], Curaçao,
Fort Lauderdale, Guayaquil, Lima, Los Angeles, Madrid, Mexico City, Miami, New York-JFK, Panama City, Porlamar, Punta Cana, Quito, Santo Domingo, Santiago de Chile, São Paulo-Guarulhos, Washington-Dulles
Avianca operated by SAM Aruba, Curaçao,Guayaquil, San José de Costa Rica,Valencia
Continental Airlines - Houston-Intercontinental,Newark
Copa Airlines -PanamáCity
Copa Airlines operated byAeroRepública Caracas,Panama City, Porlamar, Punta Cana
Cubana de Aviacion -Havana
Delta Air Lines -Atlanta, New York-JFK
Emirates Airlines - Dubai,Frankfurt [begins 2009] 
Dutch Antilles - Express Curaçao
JetBlue Airways -Orlando
LAN Airlines - Miami, Santiago de Chile
LAN - Perú Lima
Mexicana de Aviacion -Mexico City
TACA operated by LACSA San José de Costa Rica
SATENA - Punta Cana [seasonal]
Santa Barbara Airlines - Caracas
Spirit Airlines -Fort Lauderdale
Varig - São Paulo-Guarulhos
Bogotá has gone to great lengths to change its crime rate and its image with increasing success. Today, Bogotá has one of the lowest murder rates within the main South American cities, lower than Sao Paulo, Caracas, and Rio de Janeiro. Visitors should take the normal precautions as when visiting any capital city and it is recommended to take a taxi to and from your destination after nightfall. The main areas of the city are generally very safe to visit but you should avoid going to neighbourhoods in the south.
Our apartments are all located in safe areas and most have 24 hour porters for added security to ensure you have a comfortable stay.