AptsColombia - FAQ about our guests, rental terms and payment for furnished apartments in Bogota

Frequently Asked Questions

English / Español

Which type of guests stay in our apartments?

We welcome guests from Colombia and all over the world who are travelling for a variety of different reasons some are given below, click on the links for testimonials and more information.


Business Travel	Medical Tourism	Adopting a Child

General Tourism	Romantic stays	Studying Spanish

General Questions about staying with AptsColombia

What facilities do the apartments have?

What are the terms and conditions of rental?

How do I reserve an apartment and Check In?

What happens during my stay and at Check Out?

How do I pay for a reservation?

Other questions?

General Questions about Colombia

Is Colombia safe to visit?

Which airlines fly to Bogota?

Where are the embassies located?

What's the language, currency and other general facts about Colombia?

What facilities do the apartments have?

Are the apartments furnished?

All the apartments are fully furnished including beds, sofas and kitchen appliances.

Do the apartments have internet, cable TV, elevators and a telephone?

All apartments have multi-channel cable TV with many channels in English. Most apartments have elevators, high speed broadband internet connections (Wifi or cable) and fixed line telephones (usually with unlimited local calls), please check specific listing for further details.

NOTE: Computer equipment is not supplied please bring your laptop.

Is there hot water?

Yes all of our apartments have hot running water.

Are the apartments shared?

No, none of our apartments are shared you will have exclusive and private access to the whole apartment including a private bathroom, living area, bedroom and kitchen.

Do I need to bring my own towels / sheets?

No, all towels, bed linen, toilet roll and soap will be supplied for you.

Can I cook in the apartment?

Of course, everything is there that you will need including a fridge, cooker, blender, cooking utensils, pots and pans, crockery, etc.

Are there cleaning facilities for clothes washing?

Most of our apartments have washing machines and some have tumble dryers too, please check individual listings for more details.

Is there a space to park my car?

Most of our apartments include one private covered parking space for you to use.

Is there a maid cleaning service?

Most apartments include a weekly cleaning service (some daily) at which time towels and sheets will be changed. If your stay is less than 7 nights there may be an additional cleaning charge to pay, please enquire.

Is there a reception?

Some of our apartments have a reception but most have a 24 hour porter ensuring you have a safe stay.

Are the apartments safe?

All of our apartments are located in high class, safe neighbourhoods, have secure lockable front doors, most have 24 hour porters for added security and some have safety deposit boxes.

Is the area / building quiet at night?

Our apartments are located in residential neighbourhoods (not above bars and discos) so generally are quiet.

What are the terms and conditions of rental?

Is there a contract?

Yes you will be asked to sign a simple short term rental contract and an inventory when you Check In. However you do NOT need to supply references or guarantors.

Can I smoke in the apartment?

Generally our apartments are smoke free, but many have access to outside areas where you are welcome to smoke.

Can I bring my pet?

In most instances pets are not allowed but please enquire and we maybe able to make an exception.

Are children welcome?

Families and children are welcome in our apartments where we can accommodate everyone comfortably.

Is there access for disabled people?

Most of our apartments have elevators and are suitable for wheelchair and disabled access, please enquire for more details.

Can I entertain guests in the apartment?

You are welcome to receive guests however only registered guests are allowed to stay overnight in the apartment.

Can I have parties in the apartment?

Parties are not allowed in our apartments. Our apartments are located in residential buildings so loud noise is not permitted after 21:00, there are plenty of great bars and discos in Bogota and we recommend you use these for partying.

How do I reserve an apartment and Check In?

How do I reserve an apartment?

Please complete our online enquiry form and we will check availability and send you all the information that you need to make a reservation. To confirm a reservation you will be required to make a small advance payment (see payment FAQ’s).

How do I get the keys?

You will be met at the apartment at your scheduled Check In time and the keys will be given to you then.

What time can I Check In?

Most of our apartments operate Flexi-Check allowing you to Check In at almost any hour if we have no other guests staying in the apartment. Please note that if you Check In earlier than 8am an additional night's charge will be incurred.

What happens during my stay and at Check Out?

What if I have a problem during my stay?

AptsColombia is on hand to help you with any issues that you may experience during your stay.

How do I extend my stay?

To extend your stay you should contact AptsColombia immediately and if it is possible we will arrange the extension of your reservation.

What time can I Check Out?

In most instances Check Out is at 12:00 noon although if there are no prior reservations for your apartment this time may be extended (please enquire). Please note that Check Outs later than 8pm will incur an additional night's charge.

How do I Check Out?

You will be met at the apartment on your Check Out date and the inventory will be checked and your Security Deposit returned minus any deductions for damages.

How do I pay for a reservation?

How do I reserve an apartment?

You will be required to pay a small percentage (c.15-25%) of the total reservation cost in advance which is not refundable and can be paid online using your debit / credit card. When this payment is received then your reservation is confirmed.

How do I pay for the remaining reservation costs?

When you Check In you will be required to pay the outstanding reservation cost in cash (Colombian Pesos).

What payment types do you accept?

You can pay the Advance Payment using any major debit / credit card (excl. Amex) or using your PayPal account. The remaining rental costs must be paid in cash in Colombian Pesos.

Is there a Booking Fee?

No, we do not charge any Booking Fees above the reservation costs that you are quoted. However to confirm your reservation you will need to make an Advance Payment towards your reservation costs.

What is the Advance Payment?

The advance payment represents a small percentage (c.15-35%) of your total reservation costs and must be paid before you Check In to confirm your reservation, this can be paid online and is not refundable.

Is there a Security Deposit?

You will be asked to leave a Security Deposit for most of our apartments, which is paid in cash (USD or Colombian Pesos) at Check In. The amount will vary depending on the apartment and the length of your stay (please enquire).

Is the Security Deposit refundable?

Yes, it is 100% fully refundable if there are no damages to the apartment.

Will I get a receipt for my payment?

Yes, at Check In you will be given a receipt for your payment and for the Security Deposit that you left. If you require a company invoice then please contact AptsColombia direct.

Other questions?

Can I visit the apartment before I reserve it?

Generally visits are not necessary because there are accurate & detailed descriptions (incl. photos) on our website and we are happy to answer any specific questions that you may have. For long stays (>30 nights) visits can be arranged during periods when the apartment is not rented, please enquire.

What if I need to cancel / change / shorten my reservation?

Please contact us ASAP to make changes to your reservation. Changes made prior to arrival do not incur any additional costs however if the apartment you reserved is not free for your new dates then the reservation will be cancelled. The Advance Payment is not refundable for cancelled reservations. If a cancellation is made by AptsColombia then you will receive a 100% refund of your Advance Payment. No refunds will be given if you leave the apartment prior to your Check Out date.

I can’t speak Spanish, is that a problem?

Don’t worry if you cannot speak Spanish AptsColombia is here to help you with anything you need.

Furnished Apartment Rentals, Colombia.